Shipping & Returns

For all products of SignaGen Online Store
Items are shipped via FedEx Monday thru Wednesday.  International orders are usually shipped via FedEx international priority on Friday or Monday. They do not deliver to P.O. boxes, so we need a street address. A phone number is required for all delivery orders. Most shipping companies use phone numbers to schedule delivery. For shipment outside mainland United States (e.g. Alaska, Hawaii and Puerto Rico), please contact us for shipping rates. We will also ship items using Next Day, 2nd Day, and Three Day Services for rush order. For dry ice packages, we charge $25 and $50 dry ice fee for domestic and international order respectively.

- Tax Information
6.0 % sales tax will be added for shipment from Maryland.

- Return Policy
We offer a 30 days money back guarantee on all products sold on www.signagen.com.  All products must be returned in their original packaging, and must be in new condition. In the event of a return, the purchase price of your product will be refunded, less shipping costs.
Please be aware that products with SHIPPING INCLUDED will still have shipping charges deducted from your refund, in the event of a return. Contact customer service with your return request. Send package back to shipper (we will provide address). Credit is given when received, inspected, and processed.

- Cancellation Policy
A Cancellation fee will be applied for orders placed if the following criteria are not met:
Cancellation arrangements must be made by phone or email with a company representative. Cancellations must be made the same day the order was placed, during business hours of 8:00am to 6:00pm EST

- Cancellation Fee
VISA / Mastercard - 2.5% OF TOTAL PURCHASE PRICE.
American Express / Discovery - 3.5% OF TOTAL PURCHASE PRICE.

Any Additional questions, please contact us by e-mail or by fax. Our e-mail address is info@signagen.com
Fax: (301)-560-4919