SignaGen Laboratories (“SignaGen,” “we,” “us,” or “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website (www.signagen.com), purchase products, request services, or otherwise interact with us.

By using our website, you consent to the practices described in this policy.

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1. Information We Collect

A. Personal Information You Provide

We collect information you voluntarily provide, including:

• Name
• Company or institutional affiliation
• Email address
• Mailing and billing address
• Phone number
• Payment and billing information
• Order details and purchase history
• Account credentials (if applicable)
• Communications and inquiries
• Any other information you choose to provide

This information may be collected when you:

• Place an order
• Request a quote
• Submit a purchase order
• Create an account
• Contact customer support
• Subscribe to communications
• Submit forms or download materials

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B. Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device and operating system information
• Pages visited and time spent
• Referring URLs
• Date and time of access
• Interaction data
• Cookies and tracking information

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C. Payment Information

When you make a purchase, payment data is processed by secure third-party payment processors. SignaGen does not store full credit card numbers on its servers.

Payment information collected may include:

• Billing name and address
• Payment method details
• Transaction identifiers
• Purchase order information (for institutional customers)

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2. How We Use Your Information

We use collected information to:

• Process orders and payments
• Provide products and services
• Manage customer accounts
• Respond to inquiries and support requests
• Send order confirmations and updates
• Improve website functionality and user experience
• Conduct analytics and research
• Maintain security and prevent fraud
• Comply with legal and regulatory obligations
• Send marketing communications (where permitted)

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3. Payment Collection and Processing

SignaGen collects payments in accordance with its Payment Collection Policy.

Accepted Payment Methods

We may accept:

• Credit and debit cards
• ACH transfers (U.S.)
• Bank wire transfers
• Institutional purchase orders (for approved customers)
• Other methods agreed in writing

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Payment Timing

• Online orders typically require payment at checkout
• Institutional purchase orders may be subject to Net terms upon approval
• Custom manufacturing services may require prepayment or milestone payments

Orders may not be processed or shipped until payment authorization is received.

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Taxes, Duties, and Fees

Customers are responsible for applicable taxes, import duties, bank fees, and customs charges.

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Payment Security

Payments are processed using encrypted, industry-standard security protocols through trusted third-party providers (e.g., PayPal, or banking partners).

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4. Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device that help websites function properly and improve user experience.

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Types of Cookies We Use

A. Strictly Necessary Cookies

Required for core website functions such as:

• Navigation
• Secure login
• Shopping cart operation
• Order processing
• Security

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B. Performance and Analytics Cookies

Used to understand how visitors interact with our website, including page visits and usage patterns.

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C. Functional Cookies

Enable enhanced features such as:

• Saved preferences
• Language selection
• Account settings

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D. Marketing Cookies (If Applicable)

Used to deliver relevant communications or measure campaign effectiveness. SignaGen does not sell personal data.

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Managing Cookies

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

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5. Third-Party Services and Disclosure

We do not sell personal information.

We may share information with trusted third parties necessary to operate our business, including:

• Payment processors
• Shipping and logistics providers
• IT and hosting providers
• Analytics services
• Professional advisors
• Regulatory authorities when required by law

These parties are contractually obligated to protect your data.

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6. International Data Transfers

SignaGen Laboratories is based in the United States. Information may be transferred to and processed in the U.S. or other jurisdictions with different data protection laws.

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7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information.

However, no method of transmission or storage is completely secure.

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8. Data Retention

We retain personal information only as long as necessary to:

• Fulfill business purposes
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

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9. Your Privacy Rights

Depending on your location, you may have rights including:

• Access to your personal data
• Correction of inaccurate data
• Deletion of personal information
• Restriction or objection to processing
• Data portability
• Withdrawal of consent

Requests may be submitted using the contact information below.

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10. Marketing Communications

You may opt out of promotional emails by:

• Clicking the unsubscribe link
• Contacting us directly

Transactional communications (e.g., order confirmations) may still be sent.

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11. Do-Not-Track Signals

Some browsers offer a “Do Not Track” (DNT) feature.

Currently, there is no universal standard for responding to DNT signals. Therefore:

SignaGen Laboratories does not currently respond to Do-Not-Track browser signals.

Users can manage tracking through browser settings and privacy tools.

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12. Third-Party Links

Our website may contain links to external websites not operated by SignaGen. We are not responsible for their privacy practices.

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13. Children’s Privacy

Our products and services are intended for professional, research, or institutional use. We do not knowingly collect personal information from children under 13.

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14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.

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15. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact:

SignaGen Laboratories, LLC
5260 Westview Dr, Ste 100
Frederick MD 21703

Website: https://www.signagen.com
Email: info@signagen.com